Customer Support

 

We are committed to give you the best online shopping experience possible. However, if you happen to have questions or a problem, we are here to help.

 

Contact us

You can reach us by phone at (512) 619-4253. We are open from 9am-5pm CST Monday through Friday. We are closed on Saturdays, Sundays and major holidays. If you are prompted to leave a message, please leave your name, telephone number, and the nature of your question. We'll return your call as soon as possible.

 

You can always reach us anytime via email at marblies@hotmail.com. Email is the most conveniente way to get quick answers to your questions.

 

 

Frequently Asked Questions

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Shipping & Delivery
How much does shipping cost?
Domestic Orders are shipped via USPS First Class or Priority Mail.

Shipping is $3.95 for your entire order.

 

International Orders are shipped via USPS International First Class or Parcel.

To view your shipping charges, just access your shopping cart page then click "Ship outside U.S." Select or enter you destination country and click "Update" to have your shipping charges calculated.

Tracking your order
All domestic orders are sent with tracking numbers.

 

Payment
Is your online payment process secure?
Yes. We use PayPal to process our payments because it is easy, fast and secure. PayPal uses SSL for data encryption and safeguards your info with PCI-compliant standards for data protection. You can pay for your order with a credit card and you don't need to be a PayPal member to do so. In fact, your sensitive financial information is so secure that it is kept hidden even to our company. The only information we access is your mailing address, phone and email, which we use to process your order.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express and PayPal. We also accept Checks and Money Orders. Please be advised, we can not be responsible for lost payments in the mail.
Can I pay for an item by check or money order?
Yes. After you have selected the items you wish to purchase, while in the shopping cart page, enter your destination ZIP code and click the "Calculate" button to calculate shipping and tax. Once it is done, print out this page and write on it your shipping address, telephone number and email. Please make funds payable to NameFrames.com, Inc. and mail your order and payment to:

 

NameFrames.com, Inc.

ATTN: Order Fulfillment

P.O. Box 151193

Austin, TX 78715-1193

 

Orders paid by check are sent only after check clears.

Do you charge sales tax on orders?
Yes, state sales tax of 8.25% is applied to all purchases and shipping charges.
Returns & Refunds
Satisfaction Guarantee
We fully guarantees all of our products for quality, craftsmanship and order accuracy. For personalized products, please verify that the information you provide is accurate before submitting it. We guarantee your personalization will be done as you ordered it.
How do I return an item?

If for any reason you are unsatisfied with your purchase, we will be more than happy to exchange your product or refund the purchase price. However, refunds and exchanges are only issued during the 30 days following your purchase date. Shipping charges are non-refundable. Just follow these simple steps within 30 days of your original order date:

 

Please call us at (512) 619-4253 or email us at marblies@hotmail.com to receive a Return Authorization Number (RA#). This number is required and we cannot process any product returns or exchanges without one.

 

Write your RA# on your return package and mail the product back to us. Address label should read as follows:

 

NameFrames.com, Inc.

RA # (fill in Return Authorization # Here)

P.O. Box 151193

Austin, TX 78715-1193

 

Privacy Policy
We are committed to safeguarding your privacy online. We do not and will not rent, sell, trade, lease or distribute the personal information of our users. The information you provide us is used for the express purpose of delivering the specific products or services you requested. We maintain appropriate security measures to keep this information private. Occasionally we send our customers company news, and updates via email. Please note, if at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscription at the bottom of each email.

 

Any changes in our privacy policy will be posted clearly on our site.